Jobward — Do More. Grow More. Canadian company

JOBWARD SUPPORT ASSISTANT

Fewer repeat questions.
More time for
your customers.

Help customers before and after the sale with answers from your approved information. Let your people focus on the issues that need their judgement.

Choose Support Assistant
Support Assistant emblemJobward Support Assistant•••
JL

What should I bring to my appointment?

10:24 AM
Support Assistant emblem

Please bring your confirmation email and any details about the service you need.

10:24 AM
JL

Can I speak with someone about a billing issue?

10:24 AM
Support Assistant emblem

Of course. Please share your name and preferred contact details so our team can follow up.

10:24 AM
!
Needs a human · Billing enquiry

Customer would like to discuss a billing issue. Forwarded to your team with contact details.

›
Type a message… ➤

Illustrative example · Approved FAQ automation

Faster routine answers

Help customers quickly with common questions.

Fewer interruptions

Give your team more time for complex issues.

Clear human handoffs

Seamlessly escalate when your team’s help is needed.

Everyday help, packaged for your business.

Practical support that reflects your business, your policies and your brand.

Before the sale

Services, hours, locations and general questions.

After the sale

Approved guidance, preparation and simple troubleshooting.

Consistent answers

A knowledge base built from your FAQs and policies.

Context for your team

Capture the enquiry and contact details when help is needed.

Your policies become useful answers.

Turn your existing information into clear, helpful replies.

Appointment preparation✓ Approved by your team
  • Bring your confirmation email
  • Photo ID for in-person visits
  • Arrive 10 minutes early
  • Let us know if you need accessibility accommodations
  • Other useful information…
→
Support Assistant emblemIllustrative training example•••
Draft reply

Please bring your confirmation email.

Edit draftApprove for manual send

During review-first onboarding, staff handle sending and actions. Live automated replies stay off until approved.

You own the exceptions.

Your team handles complaints, refunds and decisions beyond the approved knowledge. Jobward maintains the assistant and improves its answers with your feedback.

Answer accuracy

Review and refine with your feedback.

Escalation quality

Ensure the right issues reach your team.

Repeat enquiries

Identify common themes to keep improving.

PROPOSED LAUNCH PACKAGE

CAD $695 / month

+ $1,495 one-time setup

Scope includes:
  • One location
  • Web chat plus one supported written channel
  • One knowledge base
  • One escalation workflow

Configuration, staff onboarding, monitoring and monthly review.

Taxes extra. Usage allowances and overages confirmed before purchase. Order-system access and custom integrations quoted separately.

Start with Support Assistant

Put routine questions
in capable hands.

Deliver helpful answers, keep your customers moving,
and give your team time for what matters most.

Choose Support Assistant